Customer Service

Yes, you can make a reservation by using another person’s card (with the cardholder’s permission only).

Your credit card details are requested to confirm and guarantee your reservation.

• If you choose “1EUR deposit” or “Prepayment required” rate, the amount is withdrawn from your card to pay for the reservation.
• If you choose “Pay at the hotel” rate, the amount may be temporarily blocked on your card to cover “late cancellation” or “no-show” fees.

The time of payment depends on the conditions of the reservation you make. This information is provided in Terms of payment on the booking page. You can also find it in your confirmation email.

Once you make a reservation, you will see a confirmation page with your booking number and PIN code. It means the hotel has received your booking details and confirmed your reservation.

In addition, we will send you a confirmation on your email.

Please check whether you have entered your email address correctly.

Then, check both your inbox and spam folders for the confirmation email in case it was marked as spam or junk.

You can also log in to My Bookings using your booking number and PIN code, which you received once you have finished the reservation, and check your confirmation there.

During the entire reservation process, we use the world-known security technology to protect your personal and card details, namely:

• HTTP Secure (HTTPS), which guarantees secure communication over a computer network online. The HTTPS communication protocol is encrypted by Secure Sockets Layer (SSL) to ensure the protection of the privacy of the exchanged data between clients and our servers.
• PCI DSS certification, which is an information security standard created to increase controls around cardholder data and reduce credit card fraud. It is applied to organisations that handle such credit card brands as MasterCard, Visa, American Express, etc.

Yes, it is possible. There are two options:

• If you made a “1EUR deposit” reservation, then go to My Bookings page, enter your booking number and PIN code, choose Manage payment and enter your new card details.
• If you made a “Pay at the hotel” reservation, then you need to contact the hotel directly.

You can find a general cancellation policy at the bottom of the hotel page.

In order to check the cancellation policy of a particular reservation, please enter your dates in the Availability box and click on either Search or Check availability.

Once you have made a reservation and received a confirmation email, you can find the hotel cancellation policy in Your booking details section.

You can find check-in/check-out time on the hotel page:

• either in the Policies section at the bottom of the page;
• or in the Hotel information section in the right-side block of the page.

It is possible, if the hotel has available rooms. Please contact the hotel directly to make a request and avoid confusion.

• You can find it in the Facilities or Hotel Policies sections on the hotel page.
• If you can’t find it, please make a request by contacting us or the hotel directly.

This information is provided in the Hotel Policies section on the hotel page. If you can’t find it, please make a request by contacting us or the hotel directly.

Yes, you can make a reservation by using another person’s card (with the cardholder’s permission only).

You can use one of the following cards to make a reservation: MasterCard, Visa, American Express, Discover Card, UnionPay, JCB, Maestro.

Try one of the following steps:

• check if you have entered your credit card details correctly;
• contact your issuing bank to inquire if:
  - you have insufficient funds;
  - your card limit is exceeded;
  - your card is not authorised for online transactions.

Please contact our support team if your problem is none of the above.

Please check the payment conditions in your confirmation email in case the charge was part of the hotel reservation policy.

• If you choose "1EUR deposit”, “Prepayment required” or “Non-refundable” rate, your card is charged before arrival.
• If you choose “Pay at the hotel” rate, a hotel might hold the amount to ensure your card is valid and has sufficient funds to cover “late cancellation” or “no-show” fees. For more information you can contact the hotel directly.

If you believe the charge was made by mistake, please contact our support team.

Pre-authorization is a transaction made to check the validity and liquidity of your payment card.

• If you choose "1EUR deposit” rate, the amount of EUR 1 is withdrawn from your card on the day of the reservation.
• If you choose “Prepayment required” or “Non-refundable” rate, the entire cost of the reservation is charged before arrival.
• If you choose “Pay at the hotel” rate, a hotel might hold the full amount of the reservation before arrival to ensure your card is valid and has sufficient funds to cover “late cancellation” or “no-show” fees.

NOTE: In case of timely cancellation, we will refund the full amount of the reservation to your card.

Yes, it is possible. There are two options:

• If you made a “1EUR deposit” reservation, then go to My Bookings page, enter your booking number and PIN code, choose Manage payment and enter your new card details.
• If you made a “Pay at the hotel” reservation, then you need to contact the hotel directly.

NOTE: once you enter your new card details, the full amount of the reservation will be withdrawn from your card to ensure your new card is valid and has sufficient funds to cover “late cancellation” or “no-show” fees.

The time of payment depends on the conditions of the reservation you make. This information is provided in Terms of payment on the booking page. You can also find it in your confirmation email.

Usually, taxes are included in the room price, but local taxes are never included and paid only at the hotel. This information is provided on the booking page.

Thanks to our strong partnerships with hotels worldwide, we are able to bring you great value and highly competitive rates. This means you can book with confidence, knowing you are getting access to attractive offers tailored for you.

Booked.net always shows you the price for the room.

The room price includes facilities listed under each room type. It might also include breakfast and taxes depending on the rate you choose.

• It depends on the rate you choose.
• If the room price includes breakfast, it is shown in the Rooms and availability section next to BOOK NOW. If breakfast is not included, you’ll see its price in that same section.

You can search a hotel by price, destination or a particular landmark directly on our home page.

You can also search by specific facilities or services a hotel offers.

Yes, of course.

Once you have chosen your destination and dates, go to the Rooms & Guests section and select the number of adults and children you are travelling with.

The system will only show hotel rooms suitable for a number of guests you have selected.

You can see room prices alongside the available room types, once you enter the dates of your stay in the Rooms and availability section.

The hotel contact details are provided in the confirmation email, which you receive after you have completed the reservation.

Enter a landmark in the search field on our home page and you will see the list of all hotels located nearby.

First, enter the destination and your dates in the Find hotels box on our home page. Once you reach the hotel list on our city page, please find the Amenities section in the left side blog and tick the Rooms/Facilities for disabled box. You will see all available hotels with this facility.

Once you’re on the hotel page, just enter your dates in the Availability box and click on Check Availability. The list of available rooms will be shown immediately.

We have the same information as you can see online, but we can help you find another hotel.

A double room is a room with one double bed, while a twin room is a room with two single beds.

Bed sizes vary considerably around the world, with most countries having their own standards and terminology.

Queen beds are 1.52m wide by approximately 2m long – 15cm wider and 12cm longer than a double mattress. King beds are 1.9m wide by approximately 2.03m long – about 38cm wider than a queen. California King beds or Western King beds are 30cm wider than a Queen and 10cm longer.

A double/full bed is 1.37m × 1.91m in North America, 1.37m x 1.87m in Australia, 1.35m × 1.90m in UK/Ireland, 1.4m × 2m in Continental Europe and Latin America and 1.4m × 1.95m in Japan.

A Queen Bed, known as King in UK/Ireland and Wide Double in Japan is 1.52m × 2.03m in both North America and Australia, 1.5m × 2m in UK/Ireland, 1.6m × 2m in Continental Europe and Latin America and 1.54m × 1.95m in Japan.

The North American Olympic Queen, known as a Queen in Japan is 1.68m × 2.03m and 1.7m × 1.95m in each country respectively.

The King or Super King in UK/Ireland measures 1.93m × 2.03m in North America, 1.83m × 2.03m in Australia, 1.83m × 1.98m in UK/Ireland, 1.90m × 2m in Continental Europe and Latin America and 1.94 m × 1.95m in Japan.

The California King in North America measures 1.83m × 2.13m while in Japan it is known as the King Long - 1.94m × 2.05m.

Check the Children and Extra Beds section at the bottom of the hotel page to make sure the hotel provides baby cots. To book a baby cot, please state your request in the Special request field on the booking page while making a reservation.

You can also contact the hotel directly after you have made the reservation.

Yes, you can, but it depends on the room you have chosen. You can find this information in the Children and Extra Beds section at the bottom of the hotel page. If you find the information insufficient, please contact the hotel directly.

Once you make a reservation, you will see a confirmation page with your booking number and PIN code. It means the hotel has received your booking details and confirmed your reservation.

In addition, we will send you a confirmation on your email.

For visa support, please contact us and we’ll send a request to the hotel. Usually it takes up to two days to receive a booking confirmation back.

Please check whether you have entered your email address correctly.

Then, check both your inbox and spam folders for the confirmation email in case it was marked as spam or junk.

You can also log in to My Bookings using your booking number and PIN code, which you saw on the confirmation page once you had finished the reservation, and check your confirmation details there.

My Bookings is an option that allows you to view, print or cancel your reservation. You can find it at the top of our home page. To view the reservation you need to enter your booking number and PIN code.

Your PIN is a code that allows you to log in to My Bookings page to view, print or cancel your reservation.

Yes, you can.

• A free cancellation booking can be cancelled free of charge, before the cancellation deadline, listed in your confirmation email.
• A non-refundable booking requires a cancellation fee. If you need to cancel the reservation due to extraordinary circumstances, such as an Act of God (floods, earthquakes, hurricanes, etc.) or technical failures (acts of war, terrorist activities, flight delays, etc.) we can try to cancel your reservation for free, but we can’t guarantee it.

You can do it online, just go to the My Bookings section at the top of our homepage, enter your booking number and PIN code, choose “Cancel Order” and continue your cancellation indicating a reason.

NOTE: If you choose to cancel be aware of the cancellation policies you agreed to when making a reservation. You can also contact us if necessary.

Your reservation is cancelled, once you receive a cancellation number on your email. If you don’t receive an email within 24 hours, please contact our customer support representative.

NOTE: Your reservation is not cancelled, unless you receive a cancellation number on your email.

You can find a general cancellation policy at the bottom of the hotel page.

In order to check the cancellation policy of a particular reservation, please enter your dates in the Availability box and click on either Search or Check availability.

Once you have made a reservation and received a confirmation email, you can find the hotel cancellation policy in Your booking details section.

• First, make sure, the hotel provides guest parking. This information is provided in the Facilities section on the hotel page.
• Then, while making a reservation, state your request on the booking page or contact the hotel directly.

This information is listed on the hotel page in the Facilities section. Once you have made the reservation, you can arrange an airport shuttle by contacting the hotel directly. The hotel contact information is listed in your booking confirmation.

The exact address of the hotel is shown at the top of the hotel page just under the hotel name. Check the Location section to view the map and see where the hotel is in relation to major landmarks.

Directions to/from the hotel are shown in the Location section on the hotel page. If you cannot find directions online, you can contact us or the hotel by phone or e-mail.